Frequently asked questions
What is OpenAf?
OpenAf is a local delivery and convenience platform serving Jeffreys Bay and surrounding areas. It connects customers with local stores, restaurants, grocers, and service providers for online ordering and local delivery.
What can I order through OpenAf?
Available products may include groceries, prepared food, household essentials, convenience items, and other products or services offered by participating local businesses.
Where does OpenAf deliver?
OpenAf focuses on Jeffreys Bay and nearby communities. Delivery availability depends on your address, store participation, operating hours, delivery capacity, and product type.
How do I place an order?
Customers browse participating businesses, select available items, provide delivery and contact details, choose an available payment option, and submit the order for confirmation.
How do payments work?
Where online payment is available, customers can pay securely through the payment options shown at checkout. Payments are used for products, services, delivery fees, and related charges for orders placed through OpenAf.
Does OpenAf store my card details?
OpenAf does not store full card details on the website. Online payments are processed through supported third-party payment providers.
Can I cancel an order?
Contact OpenAf as soon as possible if you need to cancel. Orders that have already been accepted, prepared, dispatched, or delivered may not always be cancellable.
What happens if an item is unavailable?
OpenAf or the participating business may contact you to approve a substitution, remove the item, adjust the order total, cancel the affected item, or arrange a refund or credit where appropriate.
What if my order is wrong or damaged?
Contact OpenAf as soon as possible with your order details and photos where relevant. OpenAf will review the issue and assist with a replacement, credit, refund, or other resolution where appropriate.
How do refunds work?
Refunds may be considered for unavailable items, incorrect items, damaged qualifying goods, duplicate payments, or delivery issues. See the Refund Policy for full details.
Can local businesses join OpenAf?
Yes. Local stores, restaurants, grocers, and service providers in Jeffreys Bay and nearby communities can contact OpenAf to discuss joining the platform.
Is OpenAf only for Jeffreys Bay?
OpenAf is currently focused on Jeffreys Bay and surrounding communities, with the potential to expand into additional nearby areas and service categories over time.