Last updated: 12 June 2026

OpenAF (“we”, “us”, or “our”) operates the OpenAF mobile application and website at https://openaf.co.za. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our app or website (together, the “Services”).

By using OpenAF, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Who we are

• App name: OpenAF
• Website: https://openaf.co.za
• Backend / admin platform: https://admin.openaf.co.za
• Contact email: webmaster@openaf.co.za
• Country of operation: South Africa

OpenAF is a multi-vendor marketplace that lets you browse stores, place orders, track deliveries, make payments, and use related services such as grocery, food, e-commerce, pharmacy, parcel delivery, and ride/rental services where available in your area.

2. Information we collect

We collect information you provide directly, information generated when you use the Services, and information from your device where permitted.

2.1 Information you provide

• Account details: name, email address, phone number, password, and profile information
• Login verification: one-time passwords (OTP) and verification codes
• Delivery information: saved addresses, contact details, delivery notes, and location coordinates
• Orders: items ordered, order history, cart contents, favourites/wishlist, reviews, and ratings
• Payments and wallet: payment method selections, wallet balance, loyalty points, and transaction history
• Pharmacy orders: prescription images or documents you upload
• Communications: messages with stores, support, or delivery personnel through in-app chat
• Support requests: information you send when contacting customer support
• Guest use: if you use the app without registering, we may assign a temporary guest identifier to support ordering and cart functionality

2.2 Information collected automatically

• Location data: GPS and approximate location to determine delivery zones, show nearby stores, calculate delivery routes, and support order tracking
• Device information: device type, operating system, app version, language settings, and unique device identifiers
• Usage data: pages/screens viewed, searches, interactions with stores and products, and app performance data
• Push notification token: used to send order updates, promotions, and service notifications
• Log data: IP address, access times, and technical logs for security and troubleshooting

2.3 Information from device permissions

With your permission, the app may access:

• Location — to find stores, set delivery addresses, and track orders
• Camera / photo library — to upload profile photos, prescription images, or order-related images
• Microphone — for voice search features
• Notifications — to send order and account alerts
• Internet access — required for the app to function

You can manage many permissions in your device settings. Some features may not work if permissions are denied.

2.4 Social sign-in (if enabled)

If you choose to sign in with Google, Facebook, or Apple, we may receive basic profile information from that provider (such as name, email address, and profile identifier) according to your settings with that provider and what they allow us to receive.

You can also register and log in using email/phone and password without social sign-in.

3. How we use your information

We use personal information to:

• Create and manage your account
• Process orders and payments
• Deliver products and services through vendors and delivery partners
• Show stores, products, and offers available in your area
• Send order confirmations, delivery updates, and service notifications
• Provide customer support and resolve disputes
• Improve app performance, security, and user experience
• Prevent fraud, abuse, and unauthorized access
• Comply with legal obligations
• Send marketing communications where permitted and where you have opted in

4. How we share your information

We may share information with:

4.1 Vendors and stores

When you place an order, we share relevant details (such as name, contact number, delivery address, order contents, and special instructions) with the store fulfilling your order.

4.2 Delivery partners

We share delivery-related information (such as pickup/delivery addresses, contact details, and order status) with delivery personnel or logistics partners assigned to your order.

4.3 Payment processors

Payments may be processed by third-party payment providers. We share only the information needed to complete transactions. We do not store full payment card details on our servers unless required by a specific payment method you choose.

4.4 Service providers

We use trusted third-party providers to help operate the Services, including:

• Firebase (Google) — authentication, push notifications, and app infrastructure
• Google Maps — maps, location, and routing features
• Google Sign-In — optional login
• Facebook Login — optional login
• Apple Sign-In — optional login on supported devices

These providers process data according to their own privacy policies.

4.5 Legal and safety reasons

We may disclose information if required by law, court order, government request, or to protect the rights, safety, and security of OpenAF, our users, vendors, or the public.

4.6 Business transfers

If OpenAF is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate safeguards.

We do not sell your personal information to third parties for their own marketing purposes.

5. Cookies and similar technologies (website)

Our website may use cookies and similar technologies to:

• Remember preferences
• Keep you signed in
• Measure site usage
• Improve performance and security

You can control cookies through your browser settings. Disabling cookies may affect some website features.

6. Data retention

We keep personal information only for as long as necessary to:

• Provide the Services
• Meet legal, tax, and accounting requirements
• Resolve disputes and enforce agreements

When information is no longer needed, we delete or anonymize it where reasonably possible.

7. Data security

We use reasonable technical and organizational measures to protect your information, including secure connections (HTTPS), access controls, and industry-standard practices.

No method of transmission or storage is completely secure. While we work to protect your data, we cannot guarantee absolute security.

8. Your rights and choices

Depending on applicable law (including South Africa’s Protection of Personal Information Act (POPIA)), you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and associated data, subject to legal retention requirements
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, contact us at webmaster@openaf.co.za.

You may also delete your account from within the app where that feature is available.

9. Children’s privacy

OpenAF is not intended for children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to remove it.

10. International data processing

Your information may be processed in South Africa and in other countries where our service providers operate. Where information is transferred internationally, we take steps to ensure appropriate safeguards are in place.

11. Third-party links and services

The Services may contain links to third-party websites, stores, or payment pages. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on https://openaf.co.za/privacy-policy and update the “Last updated” date. Continued use of the Services after changes means you accept the updated policy.

13. Contact us

If you have questions about this Privacy Policy or how we handle your data, contact:

OpenAF
Email: webmaster@openaf.co.za
Website: https://openaf.co.za

Google Play Data safety summary

Data type	Used for
Name, email, phone	Account, orders, support
Address, location	Delivery, nearby stores
Photos / files	Profile, prescriptions (pharmacy)
Purchase history	Orders, wallet, loyalty
Device / app identifiers	Notifications, security
Audio (microphone)	Voice search (optional)

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