This Privacy Policy explains how OpenAf collects, uses, stores, shares, and protects personal information when customers visit the website, place orders, make payments, request support, or communicate with OpenAf.

Information we collect

• Name, surname, and contact details.
• Delivery address and delivery instructions.
• Order details, cart contents, transaction references, and payment status.
• Customer support messages, refund requests, complaints, and feedback.
• Business contact details for local businesses interested in joining OpenAf.
• Website usage data such as device type, browser, pages visited, and technical information where analytics or security tools are used.

How we use personal information

• To process orders and coordinate delivery.
• To communicate about order status, substitutions, delivery issues, refunds, and customer support.
• To process payments and maintain transaction records.
• To help participating local businesses fulfil customer orders.
• To improve the OpenAf platform, customer experience, delivery process, and business operations.
• To prevent fraud, misuse, or unauthorised activity.
• To comply with legal, tax, accounting, payment-processing, and regulatory obligations.

Payments and card information

Online payments may be processed through third-party payment providers. OpenAf does not store full card details on the website. Payment providers may process payment information according to their own security, compliance, and privacy standards.

Sharing information

OpenAf may share only the information needed to fulfil orders and operate the service with participating stores, restaurants, service providers, delivery partners, payment processors, hosting providers, technical service providers, professional advisers, or authorities where required by law.

OpenAf does not sell personal information.

Cookies and analytics

The website may use cookies or similar technologies for basic website functionality, security, analytics, and improving the user experience. Customers can manage cookie settings through their browser where available.

Information security

OpenAf takes reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no online system can be guaranteed to be completely secure.

Retention of information

OpenAf may keep customer, order, payment, and support records for as long as needed for operational, legal, accounting, tax, dispute-resolution, fraud-prevention, and regulatory purposes.

Your rights

You may contact OpenAf to request access to, correction of, or deletion of your personal information, subject to legal, operational, security, and record-keeping requirements.

Contact

For privacy questions or personal information requests, please contact OpenAf through the details provided on the Contact page.