OpenAf provides local delivery for orders placed through participating businesses in Jeffreys Bay and surrounding areas. This policy explains how delivery, shipping, returns, and order issues are handled.
Delivery areas
Delivery is available in supported areas around Jeffreys Bay and nearby communities. Delivery availability may depend on your address, the participating business, product type, operating hours, and delivery capacity.
Delivery times
Delivery times shown on the platform are estimates, not guarantees. Delays may happen because of store preparation time, traffic, weather, high order volumes, unavailable items, driver availability, or other operational reasons.
Delivery fees and charges
Delivery fees, service fees, minimum order values, product prices, and related charges may vary and will be shown where applicable before checkout or order confirmation.
Receiving your order
Please provide accurate delivery details and ensure someone is available to receive the order. If a delivery cannot be completed because of incorrect details, restricted access, or nobody being available, additional delivery fees or cancellation rules may apply.
Perishable goods and food orders
Food, groceries, and perishable items must be checked as soon as possible after delivery. Because these items may be time-sensitive or hygiene-sensitive, returns may be limited unless the item is incorrect, damaged, defective, spoiled, or covered by applicable consumer protection laws.
Returns
Returns depend on the product type and the participating business. Perishable goods, prepared food, opened items, hygiene-sensitive products, custom orders, and products that cannot be resold for health or safety reasons may not be returnable unless they are incorrect, damaged, defective, or covered by applicable consumer protection laws.
Damaged, missing, or incorrect items
If an item is damaged, defective, missing, or incorrect, contact OpenAf as soon as possible with your order details, a description of the issue, and photos where relevant. OpenAf will review the issue with the participating business and assist with a replacement, credit, or refund where appropriate.
Failed delivery
If a delivery fails because the customer provided incorrect information, cannot be reached, or is unavailable to receive the order, the order may be cancelled or additional delivery charges may apply. Refund eligibility will depend on the order status and product type.
Contact
For delivery, shipping, returns, or order issues, please contact OpenAf through the details provided on the Contact page.