These Terms and Conditions explain how customers, participating businesses, and visitors may use the OpenAf website and platform. By using OpenAf, browsing available businesses, placing an order, or making payment through the platform, you agree to these terms.

1. About OpenAf

OpenAf is a local delivery and convenience marketplace serving Jeffreys Bay and surrounding areas. The platform connects customers with participating local businesses so customers can order groceries, food, everyday essentials, household items, and other available products or services for delivery.

2. Nature of services and payments

Payments made through OpenAf are intended for orders placed through the platform. This may include product prices, food orders, grocery orders, delivery charges, service fees, and other charges shown before checkout. OpenAf may process payments on behalf of participating businesses or in connection with fulfilling customer orders.

3. Account and customer information

Customers must provide accurate contact details, delivery addresses, and order information. OpenAf may use these details to process orders, communicate about deliveries, resolve support requests, and meet legal or payment-processing requirements.

4. Orders and confirmation

Products, prices, delivery areas, delivery times, and availability may vary by store, supplier, location, and time of day. An order is only confirmed once it has been accepted and payment, where applicable, has been successfully processed.

5. Product availability and substitutions

Some items may become unavailable after an order is placed. If this happens, OpenAf or the participating business may contact the customer to confirm a substitution, remove the item, adjust the order total, cancel the order, or arrange a refund or credit where appropriate.

6. Pricing, fees, and taxes

Prices and fees are displayed where applicable before checkout. Delivery fees, service fees, minimum order values, and other charges may vary depending on the participating business, delivery address, order value, and operating conditions.

7. Delivery

Delivery is available only within supported delivery areas. Delivery times are estimates and may be affected by store preparation time, driver availability, traffic, weather, order volume, product availability, or other operational factors.

8. Customer responsibilities

• Provide correct delivery and contact details.
• Ensure someone is available to receive the order.
• Check the order on delivery and report any problems promptly.
• Use the platform lawfully and respectfully.
• Do not misuse payment systems, promotions, refunds, or support processes.

9. Participating business responsibility

Participating businesses are responsible for the products, pricing, descriptions, preparation, quality, and availability they make available through OpenAf. OpenAf helps facilitate online ordering, payment flow, delivery coordination, and customer support where applicable.

10. Cancellations, refunds, and returns

Cancellations, refunds, and returns are handled according to the Refund Policy and Shipping and Returns Policy. Orders that have already been accepted, prepared, dispatched, or delivered may not always be eligible for cancellation.

11. Platform availability

OpenAf aims to provide a reliable service but cannot guarantee that the website, ordering system, payment system, product listings, or delivery service will always be uninterrupted, error-free, or available at all times.

12. Limitation of liability

To the extent permitted by law, OpenAf is not liable for indirect losses, delays, unavailable products, incorrect information supplied by customers or participating businesses, third-party service interruptions, or circumstances outside reasonable control.

13. Updates to these terms

OpenAf may update these terms from time to time. Continued use of the platform after changes are published means you accept the updated terms.

14. Contact

For questions about these terms, orders, payments, or delivery, please contact OpenAf through the contact details listed on the Contact page.